Customer Care, We're Here to Help!

At Wholesaletrains.com everything we do revolves around you, our customer.

Check your order status by clicking here. If you have any questions about an order in process please contact a customer service representative by telephoning 607 795 1731. Customer service is available 10:00am to 6:00pm EST Monday through Friday.

To obtain warranty and/or repair information for a product purchased from Wholesaletrains.com, enter the first few characters of the manufacturers name in the field below, then press the "GO" button.

Having problems? Let our technical support staff help.

• Click here to update your account information.
• Click here for instructions on how to return an item to Wholesaletrains.com
• Click here for our terms and conditions of use.
• click here for our return policy
• click here for our Privacy Policy

Contact Us
For the fastest service you should contact a Wholesaletrains.com customer service representative via telephone at 607 795 1731. Customer service is available 10:00am to 6:00pm EST Monday through Friday. Or you may use e-mail if you wish. (Allow 3 to 5 days for e-mail replies). Please remember for security e-mails are filtered through an extensive series of SPAM filters and in some cases an e-mail may not be always make it to through to be viewed by a representative.

• Email Must include order Number ie 200****** In Subject Line. 1 Email per order every 24 hours is acccepted through our spam filter. customerservice@wholesaletrains.com
• Phone: 607-795-1731

Wholesaletrains.com Shipping
All Items are shipped via DHL air and gound or Fedex air and ground. We do not ship via USPS or UPS.
Charges are based on posted DHL and Fedex website rates. Based on size and weight from Zip Code 14845 and not less than $9.95 unless otherwise stated on the website. Residential delivery Surcharges may apply if you are not shipping to a business. Some items may not be heavy but may be long or oversize and require shipping at the carriers oversize shipping rates. (export orders shipped via DHL only)

Wholesaleplanes.com Shipping
All Items are shipped via DHL air and ground or Fedex ground and air. We do not ship via USPS or UPS.
Orders for Radio Control or RC related supplies under $150.00 in value of merchandise ship at the same rate as the Wholesaletrains.com rate as posted above. Orders for Radio Control or RC related supplies exceeding $150.00 merchandise value are shipped pre-paid (freight charges are included in the price of the merchandise) for regular ground services if shipped to destinations within the continental 48 states, but will only be charged a $2.00 handling fee per order instead. If you return or cancel merchandise from any order that is shipped pre-paid you will then be charged for the outbound shipping charges on those orders. (export orders shipped via DHL only)

Community
Join in online discussions with other Wholesaletrains.com customers to find solutions.

• G Gauge Community at My Large Scale
• O Gauge Community at O Gauge Trains