Lionel Repair and Waranty Procedures

Lionel Waranty Policy Guide

Beginning Sept 1 2009 Lionel Inc. completely restructured the warranty repair terms and procedures. Items sent to us for warranty repair must be purchased from Wholesaletrains or an Any Other Authorized Value Added Dealer. The dealer name must be found on the receipt. Be advised - If the item was purchased from E-Bay, or any other Unauthorized On Line Discounters, Train Shows or through any other non-authorized dealer or re-seller the item is not eligible for warranty service through us.. Please Check the link below to see if the dealer is listed. If there is an issue with this, please be advised that this is stated in the Lionel warranty policy or you may contact Lionel. If the item was not purchased at an Authorized Value Added Dealer the repair is not applicable for a warranty reimbursement and the customer will be charged for shipping, labor and parts.

Shipping charges on items returned for repair are the purchasers responsibility. In all cases we suggest signature delivery service to assure the item was received by our staff. We are not responsible for loss in shipment. Any items submitted for warranty repair should be sent to your closest Lionel Authorized Service Facility unless you wish to pay the return shipping.

Click here for a List of Authorized Lionel Service Facilities - LIONEL AUTHORIZED SERVICE FACILITIES

Unless the item was purchased from us you Must have the original sales receipt that shows the date the item was purchased and the dealer from which it was purchased.

If your item was purchased from a chain store such as Wal Mart, Target, Bed Bath and Beyond, etc. and is within the 1 year warranty period you must contact Lionel directly for repair or replacement.

Lantz Hobby Shop Inc. DBA is an Authorized Lionel Service Facility and Authorized Value Added Dealer.

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