Returns / Cancellations Policy

Wholesaletrains.com/Wholesaleplanes.com accepts exchanges only (no returns) on merchandise from select manufacturers within 10 days from delivery. However, Wholesaletrains.com/Wholesaleplanes.com reserves the right to authorize any product exchanges. If any product is accepted for exchange, an RMA number will be issued and a credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items and additionally items for wich we pay the shipping will be only refunded less our original shipping costs. Customers are responsible for all shipping charges back to wholesaletrains.com on returned items, and wholesaletrains.com reserves the right to determine who will pay the shipping charges on the replacement or exchange item(s) going back.

Exchanges must be within 10 days from invoice date, replacement at Wholesaletrains.com/Wholesaleplanes.com's sole discretion. Please be aware that specific manufacturers have more restrictive return policies. All non-defective merchandise exchanges are subject to a 15% re-handling fee wich will be charged against the exchange . Other restrictions may apply.

Returned merchandise must be in unused condition and in its original packaging. Item packaging must be free from marks or rips. In addition any bar codes and labels must be in thier original condition. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned in original condition with un-mounted servos and switch harness. Due to the collectible and limited run nature of train locomotives and cars they must not have been operated or removed from thier factory packaging.

Hazardous materials
Such as alcohol based-paints, solvents, resins, paint removers and batteries cannot be shipped via priority or rush delivery; nor can they be shipped outside of the United States.

Items which have been dropped or mishandled can not be accepted for return or exchange.
If an item shows any evidence of exterior damage the item will not be accepted back for any
reason. It will be our determination and our determination alone to decide if any item has suffered
from being dropped, mishandled or abused. Dropped or damaged items will be returned
to you at your expense or disposed of by us within 30 days.

Merchandise that Can Not be Returned:
Merchandise on clearance or scratch and dent items will never be refunded for any reason.
Electrical Transformers/Controllers/Speed Controls and/or Power Supplies for any reason.
Gasoline or Nitro Engines for any reason.
Gasoline or Nitro Engine Equipped Vehicles for any reason.
Liquids and Oils for any reason.
Batteries for any reason.
Train Track, Locomotives or Rolling Stock for any reason.
Model Trains are not toys, They are limited run adult collectibles. The box and packaging are as important to the value as are the contents. Therefore breaking the plastic seal on a Model Train Locomotive, Model Train Set or Train Car Destroys the items collectible value and therefore can not
be accepted for an exchange for any reason. The only exception to this would be an HO train set.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. In addition all decorative packaging must be presentable. Do not use non-transparent tape to re-seal decorative boxes.

Returns sent COD will not be accepted.

Defective Merchandise
If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
Exchanges

If you are requesting another item in exchange for returned merchandise, and if that item is a different price, please indicate how you wish to pay or be credited for the difference. (MasterCard, Visa, etc.)

Order Cancellation
If we receive a cancellation request after your order has been accepted into our order processing system and we are able to physically accommodate your request, we will charge you additional paperwork processing fees of 7% (seven percent) or $5 minimum, which ever is more.
Orders will not not be cancelled via E-mail correspondence.
Cancellations will not be processed within 72 hours prior to the scheduled shipment day.
If approved a cancellation verification number will be issued to all cancellations. Cancellations are not
valid without the cancellation verification number. A seperate cancellation number must be obtained
for each cancelled order and your processing fee invoices will be mailed to you.

Refusing a Shipment
If we receive a shipment back that has been refused you will be charged shipping in both directions (to and from you) as well as a processing fees of 15% (fifteen percent) or $5 minimum, which ever is more. No credit will be issued except against an exchange for different or other merchandise.

Advance Reservation/Pre-Orders
Advance Reservation Items are Ordered for you in Advance of the Release Date. Sometimes this may be at a special discount or sometimes it is necessary to reserve an item that may only be produced in short supply and / or sold out before it is produced. These Pre-Ordered / Advance Reservation Orders Are Solely Based On Our Company Having Trust and Faith that You will Pay for the Item When it Becomes Available. We do not charge you until the item ships. However To Cancel or Refuse to pay for your items when they become available is a violation of that trust and no further orders can be accepted without pre-payment. This is especially true if you order short supply items that could have been made available to other hobbiests but were held for you under false reservation. Please do not order merchandise you dont intend to pay for.

Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately at 607-795-5038. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.

Backorder Merchandise
In the event that some or all of the inventory required to fulfill the order is out of stock a backorder will automatically be generated for the items not shipped on the order. Web site stock status is only a guide to likely availability as no items are guaranteed to be available at all times and all merchandise on hand is subject to prior sale. Backorders are held open until the item is shipped from the manufacturer unless the item is sold out or discontinued. If an order can be completed or if items needed for an order are in stock in another warehouse we hold the order until the items are gathered together in one place to create the most complete shipment possible. If you add items to an order that are known to be on backorder as is stated on the web site, these items will be treated as additional shipments for that order and actual shipping charges will apply to each additional shipment as they are arrive to us from the manufacturer.

New Customers:
For your protection, we can only ship to your credit card billing address. After 90 days, you will be able to ship packages to an alternate location. We apologize for any inconvenience.

Return Privileges

• You must contact Wholesaletrains.com/Wholesaleplanes.com Customer representative by telephoning 607 795 5038. Customer service is available 10:00am to 6:00pm EST Monday through Friday to obtain a Return Merchandise Authorization (RMA) before shipping product back to Wholesaletrains.com/Wholesaleplanes.com. This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action you are requesting (replacement/store credit) and whether the box has been opened or is manufacturer sealed.
• You must return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA acceptance is contingent upon, among other things, the products being 100% complete.
• Credit Card Charge Backs - You must return merchandise before you recieve credit. A credit card charge back issued to us for unreturned merchandise is theft. These will be immediately turned over to an independent loss recovery service and the proper law authorities for prosecution.
  
• Personal or business check written for merchandise - A check returned to us for insufficient funds for merchandise is theft and will be immediately turned over to a loss recovery service and the proper authorities for prosecution.
• Customer is responsible for all shipping charges to Wholesaletrains.com/Wholesaleplanes.com's distribution center for all products being shipped for return, exchange or replacement. Products accepted by Wholesaletrains.com/Wholesaleplanes.com for replacement will be shipped by Wholesaletrains.com/Wholesaleplanes.com to Customer, at Wholesaletrains.com/Wholesaleplanes.com's expense, using the shipping method of Wholesaletrains.com/Wholesaleplanes.com's choice. Products accepted by Wholesaletrains.com/Wholesaleplanes.com for exchange will be shipped by Wholesaletrains.com/Wholesaleplanes.com to Customer, at Customers expense, using the shipping method of Wholesaletrains.com/Wholesaleplanes.com's choice.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
• Return privileges vary by manufacturer. You must contact Wholesaletrains.com/Wholesaleplanes.com Customer Relations at CustomerRelations@Wholesaletrains.com for an RMA number prior to shipping your products. Thank you for your past and future business with Wholesaletrains.com/Wholesaleplanes.com.
• Return shipping address:
  
  Wholesaletrains.com
  Attn: Returns Department
  (Place your RMA number on this line)
  101 South Main Street
  Horseheads, NY 14845

Lost Boxes
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.

Export Sales
If this transaction involves an export under the Export Administration Regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by Wholesaletrains.com/Wholesaleplanes.com were exported in accordance with the Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States. In addition all taxes, user fees and Tarrif's apply to each item. These fees if incurred by Wholesaletrains.com/Wholesaleplanes.com will be adjusted to your account as required.
Export Orders will be shipped to you as we receive the products from the manufacturer. (Because of space limitations we will not hold or stage orders at our facility until complete for longer than 10 days to accumulate products not yet available.)

Warranties
Customer understands that Wholesaletrains.com/Wholesaleplanes.com is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not Wholesaletrains.com/Wholesaleplanes.com. In purchasing the products, Customer is relying on the manufacturer's specifications only and is not relying on any statements, specifications in brochures, photographs or other illustrations representing the products that may be provided by Wholesaletrains.com/Wholesaleplanes.com. In connection with services, neither affiliates of Wholesaletrains.com/Wholesaleplanes.com nor third party service providers are agents of Wholesaletrains.com/Wholesaleplanes.com. Wholesaletrains.com/Wholesaleplanes.com has no obligation or liability arising from any services performed by or any warranty, if any, made by, such service providers. WHOLESALETRAINS.COM/WHOLESALEPLANES.COM AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS SOLD OR SERVICES PROVIDED BY THIRD PARTIES OR AFFILIATES OF WHOLESALETRAINS.COM, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.

Limitation of Liability
NEITHER WHOLESALETRAINS.COM/WHOLESALEPLANES.COM NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER WHOLESALETRAINS.COM NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY WHOLESALETRAINS.COM OR ITS AFFILIATES, NEITHER WHOLESALETRAINS.COM NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM.

Wholesaletrains.com/Wholesaleplanes.com will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

Orders; Payment Terms; Interest; Taxes
Orders are not binding upon Wholesaletrains.com/Wholesaleplanes.com until accepted by Wholesaletrains.com/Wholesaleplanes.com. Terms of payment are within Wholesaletrains.com/Wholesaleplanes.com's sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. Wholesaletrains.com/Wholesaleplanes.com may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold wholesaletrains.com harmless from, any applicable sales, use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of wholesaletrains.com’s costs of collection, including court costs, filing fees and attorney’s fees.

PRIVACY AND TERMS OF USE
Please review our Privacy Policy and Terms of Use which also govern your visit to Wholesaletrains.com/Wholesaleplanes.com, to understand our practices.